Shipping Country

This shipping policy applies to orders shipped within Canada.

Delivery Timeline

Below you will find the average delivery time for all our packages:

Order cutoff time: 5:00 PM (MST – Mountain Standard Time). Orders received after this time will be processed the following business day.

Order handling time: 1 to 2 business days (Monday to Friday). After this time, your shipment is delivered to our carrier and ready for transit.

Transit time: 5 to 9 business days (Monday to Friday) for standard delivery within Canada.

Shipping Carriers

We use the following shipping carriers within Canada:

• Canada Post
• UPS Canada
• FedEx Canada
• Purolator
• DHL Express Canada
• Other

Shipping Costs

Shipping offers and promotions may vary from time to time and will be clearly displayed at checkout before you complete your purchase.

Any applicable shipping charges, discounts, or free shipping offers will be shown during checkout before payment is completed.

Order Tracking

You will receive an email confirmation when your order is shipped, which will include your tracking number and a link to track your package.

We provide a tracking page on our website where you can monitor your shipment's progress in real-time.

Delivery Issues

If you experience any issues with your delivery, including delayed packages, missing items, or delivery attempts, please contact our customer service team. We will work with our shipping partners to resolve any delivery problems promptly.

When contacting us, please include your order number whenever possible.

International Shipping

Currently, we only ship within Canada. We do not offer international shipping to countries outside Canada at this time.

Contact Us

If you have any questions about your order or shipment, please contact us via email at Support@quebec-atlier.com. Our customer service team is available to assist you.

Store Name: Quebec Atlier
Website: quebec-atlier.com
Address: 6347 Rue Chartrand, Montréal, QC H1G 3P5, Canada
Email: Support@quebec-atlier.com

Customer Service Hours

Monday to Friday: 9:00 AM to 5:00 PM (MST)

We aim to reply to your email within one business day.